Description
We are looking for a Service Desk Jira Assistant for multinational client in Amsterdam
Expected tasks and deliverables by the Consultant
- Delivers billable consulting services around Atlassian Jira
- May be given responsibility as a team coach on small global teams of up to 15 members,
- Shares expertise and experience with team members
- Actively participates in internal knowledge-base and blog
Educational and experience
- At least Secondary Education attested by a diploma and at least 5 years of professional experience with Atlassian Jira
- ITIL V3 foundation certification would be an asset
- Jira Administrator certification is mandatory
- Experience wit ServiceNow
- Experience of developing plugins & gadgets that extend the JIRA capabilities.
- Experience of integrating Jira with a number of different 3rd party products
- Experience of Jira Service Management implementation
- Excellent communicate skills to share knowledge with internal & external parties.
- Manage multiple responsibilities with tight deadlines.
- Experience with Atlassian products including Portfolio and Jira Service Management (Service Desk).
- Experience creating JIRA templates, custom issues & workflows, custom forms & attributes.
- English - level C1/C2 (effective operational proficiency or advanced)
- Team player with a willingness to offer and provide help to non-technical users;
- The ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description;
- Good problem-solving skills; ability to visualize a problem or situation
- Ability to provide support over the phone; good phone skills,
infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 38 years we have delivered IT systems and solutions.