Description
MSP- First Line - Service desk - Help desk - Service Desk Team Lead - Remote Working
£16 - 18 an hour/9 month Contract
We are looking to engage an experienced and ambitious Service Desk Shift Leader to manage a team of technical and non-technical service desk staff with ranging skillsets.
This person will be responsible for the prioritising and organisation of work, staff and dealing with occasional support queries.
Leading Small service desk teams operating on a shift basis and have experience with implementing change and operational excellence
Applicants MUST be happy to work across various shift patterns
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Take ownership of user problems, pro-active when dealing with user issues
- Support users in the use of computer/Mobile phone equipment by providing necessary training and advice
- Experienced working with Chromebooks, Andriod mobile and Google suite.
- Manage call queues and escalation tickets ensuring they are resolved within the agreed kpi's.
- Answer/respond to "calls" according to process and policy (including time limits), resolving directly wherever possible in a professional manner
- At least 12 months Technical Support experience
- Experience of customer focussed role
- Ideally ITIL Foundation V3 or experience of
- Ideally experience of working in an ITSM structure
If you are interested in this role and available immediately, please click apply