Description
We want you to join our team as a Customer Operations Manager to oversee the entire financial process of collecting payments from our company’s customers.If you are looking for somewhere that you can take pride in your work, have the desire to be challenged, and belong to a large organization with a great local presence and the feeling of ‘family, have opportunities to earn more than just your base salary through various incentive and recognition programs and have support in advancing and growing your career, then look no further
In this position, you will be making and responding to clients/customers through calls or emails, confirming customer information, collecting debts via telephone, contacting customers in regard to their outstanding debt payments and setting up billing plans and receiving overdue payments from returning customers. You'll be providing daily coverage of all accounts until payment arrangements have been made. This is a remote position (work from home)
Requirements:-
High School Diploma or equivalent
2+ years of Customer Service Representative experience
2+ years of collections/payment experience
Microsoft Dynamics experience preferred, not required
Responsibilities: -
Make payment arrangements
Knowledge of collections regulations including Debt Collection Practice
Tend to any inquiries and resolve any customer complaints/issues
Inform customers of terms and conditions of contracts
Research invoice issues
Update customer profiles
Call and email clients for overdue payments
Review customer accounts
Benefits: -
Medical coverage
Dental insurance
Vision insurance
Paid sick leave
Paid time off
Paid holiday time
Company equipment
Remote work flexibility
Disability benefits
Workers' compensation
NB: For more information, interested persons should forward their resume and cover letter to our recruitment team with the email below for a review. Email: