Description
- Working technical knowledge of standard (Windows, O365 and AutoPilot) systems and business software to allow for resolution of software application issues or full rebuild of the PC (image, applications and Customer data)
- Working technical knowledge, in order to address Service Work Orders, for PCs (including truck mounted PCs), laptops, cabling, televisions, projectors (‘beamer’), phones, peripherals (e.g. keyboards or mice) and site security equipment (access readers, time badging, cameras etc.)
- Customer facing soft skills
- Strong verbal and written communication skills
- Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT and business issues
- Works on problems/projects of moderately medium-complex scope
- Exercises independent judgment within defined practices and procedures to determine appropriate action
Desktop hands and feet support
- Asset refresh
- Asset disposal activities
- Hardware break-fix of end-user devices
- Enterprise mobile device troubleshooting
- Conference room support - Audio/video conferencing room support
- Smart hands support
- Incident recording and updating
- Liaison with Service Desk,
- Basic end user training not to exceed an average of 15 minutes
- Third party / OEM vendor coordination