Description
Job Role: Technical/Platform Support Engineer
Location: Staines, Surrey, UK
Duration: 12 Months
Rate: (INSIDE IR35) - £300 PD
Vertex IT Solutions is continuing to support one of its Global PaaS Customers. We have a fantastic opportunity for a Technical/Platform Support Engineer. The successful candidate will be joining a global, diverse, engaged workforce.
Responsibilities:
- Understand the platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
- Manage and resolve all issues.
- Experience assessing, troubleshooting, resolving and providing root cause analysis for Product issues.
- Manage customers' expectations and experience in a way that results in high customer satisfaction.
- Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
- Opportunity to become Subject Matter Expert in assigned areas of product functionality and utilize that expertise effectively to help customers.
The ideal candidate:
Must have experience implementing, maintaining, or supporting 4 (or more) of the following:
- Demonstrated ability to troubleshoot the most difficult technical issues in time critical situations
- Experience diagnosing performance related issues.
- Working knowledge of the components in a web applications stack
- Solid background in Linux, UNIX or other OS
- Experience and understanding of Object Oriented Design
- Experience with relational databases such as MySQL, Oracle
- Ability to read, analyse Application & Database logs
- Strong experience working in Java or similar Back End programming language