on-site

Service Desk Analyst L1 (IT Customer Support Specialist)

Stockholm County, Stockholm

Description

Greetings Everyone,
We are urgently looking for Service Desk Analyst L1 (IT Customer Support Specialist)
Locations- Linköping #Sweden
Duration – 12 Months
Language- #Swedish

JOB DESCRIPTION –
Mandatory Skills - Service Desk, Voice Skills
Desired Skills - ITIL Knowledge
Years of exp needed - >1+ years
Roles and Responsibilities post joining - Handling voice calls from end users on IT issues, resolving the calls and assign the calls to other resolver groups.
Responsibilities:
· Troubleshooting skills and experience in handling Windows environments
· Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe etc)
· Troubleshooting skills on VPN connectivity, dial up, wireless routers
· Troubleshooting experience using remote control tools
· Resolving incidents in a professional and effective manner
· Coordinating with other resolver groups
Profile:
· Previous experience with IT Customer Support
· Fluent in both Swedish and English
· Good interpersonal and communication skills
· Customer service orientation and ability to work in a team
· Excellent soft skills, communications skills (Voice & Text) to handle global customers
· Computer literacy

Eligible candidates, please share their resume/CV at

Any references would also be accepted.

NOTE: For the above positions, we only consider candidates with work visa/BlueCard holders or citizens of European countries

Regards,
CosMicIT Team
CosMicIT GmbH, Germany ??
CosMicIT Informatics India Pvt Ltd. ??
www.CosMic-IT.com | www.CosMic-IT.in
https://www.linkedin.com/company/cosmic-it

Start date
ASAP
Duration
12 months
(extension possible)
From
CosMicIT GmbH
Published at
02.05.2022
Contact person:
Mritunjay jha
Project ID:
2376667
To apply to this project you must log in.
Register