Description
JavaScript Technical Support Engineer
A Powerhouse within the cloud computing platform industry is looking for a JavaScript Technical Support Engineer to join their team in Staines on an initial 12 month assignment with the flexibility to work remotely.
The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the Technical Support team, focusing on platform and data integrations. This includes being a point of escalation within the technical support department and mentoring junior team members in the various technologies.
The successful candidate should be able to quickly gain an understanding of the platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. The Technical Support Engineer must be able to work outside of normal business hours (evening shifts, holidays) on occasion.
Skills/Experience Required
- 3+ years of demonstrated ability to troubleshoot difficult technical issues quickly and effectively in a Support, Development, or equivalent role.
- Strong Experience with relational databases (eg MySQL, Oracle)
- Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
- 2+ years working experience in one (or more) Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Working knowledge of the components in a web applications stack.
- Understanding of basic networking and system administration
- Experience working well in a team environment while also being able to work productively while unsupervised
- Strong personal commitment to quality and customer service
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Ability to work with high-value customer administrators and developers
- Excellent time management skills
- Ability to work evenings, holidays and weekends as needed.
Desirable Skills
- Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
- Advanced object-oriented programming skills (Java strongly preferred).
- Deep understanding of JavaScript
- Demonstrated proficiency with the following Technical Skills
- Web Services (consuming or providing) (SOAP, REST)
- Data Extraction Technologies (eg JDBC, ODBC)
- Any bi-directional, automated integration between two systems
- TCP/IP, Networking knowledge
- Experience with Splunk
- Understanding of Simple Network Management Protocol (SNMP)
- Understanding of remote administration via SSH, SNMP, WMI, PowerShell
- Experience diagnosing performance degradation (eg explain plans, database tuning)
Education
Requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience. Or equivalent relevant experience.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.