Description
Greetings Everyone,We are urgently looking for Desktop Support
Locations: Luxemburg Alag
Roll type: Contract
Language-French, German, and English speaking
Job Description:
Desired Competencies (Technical/Behavioral Competency)
Must-Have
-Understanding of IT infrastructure
-Ability to understand basic network infrastructure
-Good understanding of Microsoft Windows OS family
-Ability to troubleshoot desktop, laptops, printers, WiFi and Audio / Video and conferencing devices
-Knowledge of image deployment on desktop and laptops using various tools like SCCM, MDT, Ghost, etc.
-Experience of working on application deployment tools such as SCCM / Altiris
-Basic understanding of desktop and laptop configuration
-Basic understanding of network devices like cisco switch, routers and Wireless Access Points.
-Understanding of VPN setup
-Experience of working with different vendors
-Knowledge of MS Office and other standard software
-Excellent Communication skills
-Experience in supporting Audio/Video conferencing for end users and executive
-Experience handling executive / VIP support
-Hands on experience supporting mobile devices
-ITIL processes and framework knowledge
-Excellent soft skills and problem solving skills
Responsibility and Expectations from the Role:
-Support Technical Walk up Desk and help end users with their issues with PC, Laptop and Mobile equipment
-Monitoring the queues in ITSM tool (ServiceNow, etc) for any open, unassigned, and pending tickets / requests and ensuring that all the work is complete within defined SLA’s. Provide standard break-fix support for End user hardware (Desktops, Laptops, Workstations, Mobile workstations, Telephony devices, etc) and coordinating with OEM where the issues cannot be fixed locally without voiding the warranty
-Troubleshooting and resolving software issues for applications used in client environment which includes install, reinstall, or delete
-Assisting the end users for any support related to Audio / Video / Conferencing devices during the meetings / conferences and proactively monitoring these devices and providing health reports
-Coordinating with third party vendors (DELL, HP, Xerox, Microsoft, Polycom, etc) for break fix and configuration issues
-Coordinating and performing office moves for individuals or departments when requested by the client
-Managing and monitoring the stock rooms
-Providing standard IMACD and break fix support for in-scope devices and services. Answering the how to queries of end users
-Performing the PC refreshes and new installs as per the policies and procedures agreed with client. Owning end to end responsibility including preparing new machine, copying data, installing applications, testing of new machine with user, wiping the old machines, retiring / bringing back the old machines to stockroom, etc.
-Install, configure, and troubleshoot mobile device issues
-VIP / Executive user support
-Supporting customer sites (Hub and Spoke model), should have car and able to drive safely
NOTE: For the above positions, we only consider candidates with work visa/BlueCard holders or citizens of European countries
Eligible candidates, please share their resume/CV at
Any references would also be accepted.
Regards,
CosMicIT Team
CosMicIT GmbH, Germany
CosMicIT Informatics India Pvt Ltd.
www.CosMic-IT.com | www.CosMic-IT.in
https://www.linkedin.com/company/cosmic-it