Desktop Support

Milan, Lombardy


Greetings #Everyone,
We at #CosMicIT GmbH are looking for a #Desktop Support
Locations- #Milan #Italy
Language: #English

Mailbox Administration
Creation of new user accounts
Migration of user accounts to and from London exchange.
Importing and exporting .pst files to and from exchange/EMC archiving store
Management of EMC archiving policies
Creation and permissioning of distribution lists, shared mailboxes, shared calendars

Incident Management
· Collation of data for investigations of site wide issues, working with mail admin to isolate cause and affect potential solutions
· Investigation of users issues that 2nd line
· Have attempted to resolve by all local fault-finding methods (post rebuilding NT profile, Outlook Profile, Rebuilding PC, etc).
· Support upgrade and migration to Win 7 – Outlook
· Incident management for 1st” and 2nd level requests
· Interaction with 1st level Contact Center, 2nd/ 3rd level support teams to work on topics in the context of Incident and Problem management processes
· Troubleshooting, Installation, administration, and maintenance of complex Windows-based clients
· Supporting BlackBerry and other mobile devices, Cisco telephones (landlines), videoconference systems (Polycom)
·Troubleshooting with the user to resolve a problem
· Support for applications dedicated to the business; e.g., Bloomberg, Reuters
· Consulting, know-how transfer of IT skills to end users
· Hardware Interventions on the client (Ordering and monitoring the repair process in interaction with local Administration
· Interaction with Client, user management, compliance and other teams to ensure all end users have necessary access rights to perform their job
· Participate in the daily business of IT projects (if required)
· Microsoft Outlook configuration

Eligible candidates, please share their resume/CV at

Any references would also be accepted.

NOTE: For the above positions, we only consider candidates with work visa/BlueCard holders or citizens of European countries

CosMicIT GmbH, Germany
CosMicIT Informatics India Pvt Ltd.
www.CosMic-IT.com | www.CosMic-IT.in
Start date
12 months
(extension possible)
CosMicIT GmbH
Published at
Contact person:
Mritunjay jha
Project ID:
To apply to this project you must log in.