Customer Service Advisor

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Customer Service Advisor
£116 per day through an Umbrella
Location: Reigate
6-9 month contract.

What you need to know about the role

The Contact Team is an inbound phone-based team, dedicated to delivering and maintaining our award-winning service. We are the front line, dealing directly with both customers and Financial Advisors by identifying their queries and taking the best course of action to service their needs. To do this, we adopt a 'first call resolution' method where we do our best to solve all the callers' queries upon first contact. We have opportunities for both part time and Full time working hours.

As a member of the Contact Team, you will:

* Speak directly with our customers to answer questions about their policies and resolve any queries they may have
* Assist our Partners and Financial Advisors with the application journey
* Represent the company to the highest of standards by achieving personal performance targets that contribute to the overall team results
* Be confident, enthusiastic and resilient at all times, doing what you can to help the team succeed
* Be flexible, proactive and professional at all times
* Work collaboratively as part of a diverse team
* Be responsible for filtering and directing email, fax and postal correspondence between calls

We are looking for someone who:

* Ideally has a strong background in phone-based service
* Stands out in a positive way
* Who wants to go the extra mile for themselves and their team.
* Is a flexible, determined and passionate
* Focused on delivering an exceptional service to our customers and Financial Advisors
* Is reliable, adaptable and self-motivated
* Performs well in a variety of environments

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Start date
6 months
Spring Technology
Published at
Project ID:
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