Description
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who requires a Service Now Senior Developer for one of their Public clients based in Knutsford.
*IR35 Status- Inside IR35
Role Description:
Key Accountabilities
Provide architectural and design oversight to ensure all solutions are fit for purpose and use.
Design/Build technical solutions based on client's needs and process requirements
Deliver solutions using Agile software development processes
Understand the current as is processes and deliver toolset changes based on upcoming process changes
Customisation or development of enhancement requests for existing ITSM/ITOM tools and processes
Take care of end to end development activities for a specific enhancement or project as an individual contributor
Work closely with BA's, Architects, Testing team and process teams
Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects
Ensure gaps are clearly identified and reported to BA/stake holders
Produce design documents where ever necessary
Work closely with vendor resources to meet development deadlines in case of larger projects
Take respective ownership as an individual contributor throughout the project life cycle
Take respective ownership of preparation of release plan
Involve in Proof of concept activities and provide best possible solution to customers/stake holders
Ongoing involvement in continuous improvement of toolset
Follow continuous improvement best practices by identifying and diagnosing improvement opportunities
Stakeholder Management and Leadership
Leadership:
Holds working knowledge in concepts and practices of Leadership:
Develops presentations to influence others
Contributes to and encourages ideas; builds on suggestions of others, leads by example
Inspires confidence by making and honouring commitments; demonstrates initiative and competence; communicates a vision and strategy of own role
Motivated and a motivator of others
Management:
Holds working knowledge in concepts and practices of Management is a plus:
o Can identify and map stakeholders of the project
o Demonstrates initiative and competence; supports and encourages positive working behaviours in others
o Effectively delegates tasks; provides examples of own ability to shift well from task to task
o Experienced in working in a team, creating and managing project plans and coordinating others
o Able to identify priorities and adapt as needed
o Knows the objectives, initiatives and issues of their team & department and can use this to prioritise work
Decision-making and Problem Solving
o Has documented and analysed alternative IT and operational solutions, risks and benefits, and obtained decision on resolution
o Can identify common types of risks/issues and where project dependencies exist; maintains simple RAID
o Can engage with stakeholders at all levels of the organisation from all relevant business areas
o Demonstrates a good end to end understanding of the systems processing for the business area & relationships
Risk and Control Objective [This section is mandatory for all role profiles and must not be deleted]
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Person Specification
Essential Skills/Basic Qualifications:
Business Knowledge:
Has good general knowledge with some detailed knowledge of products/functions outside of day to day area supported:
Can engage with stakeholders at all levels of the organisation from all relevant business areas
Demonstrates a good end to end understanding of the systems processing for the business area & relationships
Exposure to the follow key modules in ServiceNow is required:
Incident/Problem/Change
CMDB
Discovery
Orchestration (Preferable, not essential)
Knowledge
Service (Request) Catalog
Demonstrable experience in following Technical concepts of ServiceNow is MUST
ServiceNow web services and APIs
Expert in JavaScript
Workflow Configuration
Working knowledge of relational databases
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc)
Desirable skills/Preferred Qualifications:
Working experience in ServiceNow Discovery (Preferable, not essential )
Ability to interface and develop with Java/J2EE Back End technologies
Working knowledge of Active Directory, LDAP, SSO
Working knowledge of web applications, networks, protocols and email (SMTP, POP3)
The following Certifications are an added advantage.
Certified System Administrator
Certified Application Developer
Certified Implementation Specialist
ITIL v3
Communication
Expresses self in a knowledgeable, coherent and confident manner in a variety of situations:
Articulates concepts in day-to-day situations or in presentations to audiences at all levels
Clearly defines the purpose of formal discussions (eg via one-on-ones, group meetings)
Responds quickly and thoroughly to questions by providing information appropriately
Presents information in a clear, concise, easily understood manner
Recognizes those who need or could benefit from information and shares it accordingly
Functional Analysis:
Has significant experience with major activities, tasks and deliverables of functional requirements analysis:
Experienced with preparing detail-level documentation of functional and non-Functional requirements
Able to lead functional requirement walk-through and quality reviews
In-depth knowledge of available graphical tools, techniques and interfaces (ie Visio, PowerPoint)
Experience in evaluating document effectiveness (accuracy, themes, readability, visual impact)
Business Analysis:
Good knowledge of business analysis methodologies:
Good knowledge of the breadth of services and products offered by Service Management and the business areas supported
Delivery & Project Management:
Holds working knowledge in concepts and practices of delivery:
Has estimated, planned & organised own tasks using project management tools and in collaboration with other streams; has understanding of different project methodologies
Has participated in the development of documentation (knowledge on documentation required during the life cycle of a project and can aid in its production)
Has documented and analysed alternative IT and operational solutions, risks and benefits, and obtained decision on resolution
Clear knowledge of project life cycles and can describe major phases and milestones within a project
Can manage resources within a project plan
Can build simple benefits realisation/business case
Can identify common types of risks/issues and where project dependencies exist; maintains simple RAID
Team Working
Works collaboratively with others, achieving a greater contribution by working together rather than alone:
Works co-operatively towards common goals with relevant colleagues
Consideration is given to colleagues at all times
Work involving other team members is coordinated and planned
Provides constructive feedback, as well as praise and encouragement to colleagues
Shares information with others and solicits advice
Views own personal capabilities as a means to contribute to the team's common purpose
Expresses positive expectations of others in their ability to reach group or team goals
Customer Focus
Establishes and maintains effective relationships with clients and gains their trust and respect:
Actively seeks to understand customer requirements and expectations
Builds strong relationships with their stakeholders and promotes the work of their department
Works in partnership with the customer to enhance systems and processes to help generate more business
Involves senior leaders in projects at appropriate times to show department's commitment to its customers
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.