Description
Role Title: ServiceNow Developer
Location: Knutsford, UK
Duration: 3 months
Inside Ir35
Role Description:
"ServiceNow Developer
we are rolling out - having APM experience would be ideal, however keys skills would really be around solid core platform, integrations and a good understanding of the CMDB and data model.
Key Accountabilities
Provide architectural and design oversight to ensure all solutions are fit for purpose and use.
Design/Build technical solutions based on client's needs and process requirements
Deliver solutions using Agile software development processes
Understand the current as is processes and deliver toolset changes based on upcoming process changes
Customisation or development of enhancement requests for existing ITSM/ITOM tools and processes
Take care of end to end development activities for a specific enhancement or project as an individual contributor
Work closely with BA's, Architects, Testing team and process teams
Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects
Ensure gaps are clearly identified and reported to BA/stake holders
Produce design documents where ever necessary
Work closely with vendor resources to meet development deadlines in case of larger projects
Take respective ownership as an individual contributor throughout the project life cycle
Take respective ownership of preparation of release plan
Involve in Proof of concept activities and provide best possible solution to customers/stake holders
Ongoing involvement in continuous improvement of toolset
Follow continuous improvement best practices by identifying and diagnosing improvement opportunities
Stakeholder Management and Leadership
Leadership:
Holds working knowledge in concepts and practices of Leadership:
Develops presentations to influence others
Contributes to and encourages ideas; builds on suggestions of others, leads by example
Inspires confidence by making and honouring commitments; demonstrates initiative and competence; communicates a vision and strategy of own role
Motivated and a motivator of others
Management:
Holds working knowledge in concepts and practices of Management is a plus:
o Can identify and map stakeholders of the project
o Demonstrates initiative and competence; supports and encourages positive working behaviours in others
o Effectively delegates tasks; provides examples of own ability to shift well from task to task
o Experienced in working in a team, creating and managing project plans and coordinating others
o Able to identify priorities and adapt as needed
o Knows the objectives, initiatives and issues of their team & department and can use this to prioritise work
Decision-making and Problem Solving
o Has documented and analysed alternative IT and operational solutions, risks and benefits, and obtained decision on resolution
o Can identify common types of risks/issues and where project dependencies exist; maintains simple RAID
o Can engage with stakeholders at all levels of the organisation from all relevant business areas
o Demonstrates a good end to end understanding of the systems processing for the business area & relationships
Risk and Control Objective [This section is mandatory for all role profiles and must not be deleted]
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Person Specification
Essential Skills/Basic Qualifications:
Business Knowledge:
Has good general knowledge with some detailed knowledge of products/functions outside of day to day area supported:
Can engage with stakeholders at all levels of the organisation from all relevant business areas
Demonstrates a good end to end understanding of the systems processing for the business area & relationships
Exposure to the follow key modules in ServiceNow is required:
Incident/Problem/Change
CMDB
Discovery
Orchestration (Preferable, not essential)
Knowledge
Service (Request) Catalog
Demonstrable experience in following Technical concepts of ServiceNow is MUST
ServiceNow web services and APIs
Expert in JavaScript
Workflow Configuration
Working knowledge of relational databases
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc)
Desirable skills/Preferred Qualifications:
Working experience in ServiceNow Discovery (Preferable, not essential )
Ability to interface and develop with Java/J2EE Back End technologies
Working knowledge of Active Directory, LDAP, SSO
Working knowledge of web applications, networks, protocols and email (SMTP, POP3)
The following Certifications are an added advantage.
Certified System Administrator
Certified Application Developer
Certified Implementation Specialist
ITIL v3"