Description
System Support Specialist - SaaS
Our global Life Sciences client are looking for a System Support Specialist to join them on an contract basis. This is a great opportunity where you would be provided with training and mentoring to support your longer term personal and professional development.
This role will be supporting a new Contract life cycle management tool which is being implemented globally.
Responsibilities
- Provide front-line and ongoing technical support for Legal tools and services
- Develop and maintain expert knowledge on defined product suite
- Provide feedback and suggestions on product features and product performance
- Participate effectively as an individual and team contributor
- Support delivery and implementation services as necessary
Technical Skills:
- Understanding of HTML/CSS syntax, implementation, and best practices.
- Understanding of basic JavaScript syntax and best practices.
- Understanding of Liquid syntax, performance characteristics, and best practices.
- General knowledge of code repository usage and best practices.
- Functional understanding of how to use the Microsoft Office Suite
Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or a related field
- Related technical support experience is preferred (SaaS software preferred)
- Coding experience with languages such as Java, Python or C# would be preferred
- Liquid templating language experience a plus
- Demonstrated experience with software testing and documentation background a plus
- Demonstrated ability to quickly understand business requirements and expectations
- Excellent verbal and written communication skills
- Detail oriented with strong organizational skills
- Excellent Microsoft Office Suite and general documentation proficiency
- Ability to multi-task and prioritize across several projects simultaneously
- Continuously learn and stay up to date with industry trends and best practices
This role will be redeominantly remote with 1/2 days per week on site (some flex on this).
To apply for this opportunity please submit your CV.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age