Description
IMMEDIATE START: URGENT REQUIREMENT: HOURLY RATEService Desk Analyst (1st/2nd Line) - 6 Months Rolling Contract - East Grinstead (West Sussex)
My client has an immediate requirement to fill the gap for a Service Desk Analyst, to come on board for a contract term lasting at least 6 months (subject to possible extensions thereafter)
Required experience:
-2 years experience of working on a busy service desk providing 1st and 2nd line support to at least 250 users
-Troubleshooting and resolving hardware, software and networking issues over the phone and desk-side
-Broad expertise in supporting the following:
1. MS Windows (XP - 7)
2. MS Office )
3. Active Directory
4. MS Exchange (2010)
5. Mobile (Android Smart phones)
6. Desktop Rollouts
7. Apple Devices incl. Ipads/Iphones
Desired experience:
1. Avaya
2. SAP
3. SCCM
FYI: The candidate will be working in a team of 3, logging on average calls per week, supporting a user base in excess of users. They are looking for someone with excellent customer facing skills and ideally located within a 30/40 minute proximity to the location.
*WEEKEND WORK REQUIRED ON A ROTA BASIS (OVER-TIME OFFERED)*
The client will be looking for someone to start as early as next week, and need someone who will be available for interviews ASAP and in a position to accept an offer with immediate effect.
If you feel you are the right candidate for this job, then please do get in touch with the most updated copy of your CV so we can discuss this further.
Looking forward to your speedy response.