Description
Job Description/Responsibilities:- Responsible for providing basic and custom Contact Center reports for business units, to meet the business requirements.
- This position will be responsible for deploying and maintaining the reporting tools as well as working with the Contact Centers to understand their reporting requirements.
- Job will require working with Cisco and third party application to support contact center reporting tools and application, chat/email, and data base Knowledge Base solutions.
Skills/Qualifications:
- Requires knowledge of Cisco CUIC and Webview reporting
- Moxie Knowledge Solutions
- Echat and email tools
- Exony reporting, SQL, and Java knowledge is a plus.
- Engineering
- Bachelor Degree or equivalent experience
- Cisco Call Manager - CM
- Cisco CVP
- Cisco ICM
- Cisco IPIVR and QM
- Cisco TAC
- Cisco Technical Support
- Cisco UCCE enterprise and express
- Cisco Voice Gateway
- Cisco WIM EIM VXML and Studio
- Linux Operating System
- Visio
- Windows operating system