Description
Marketing Project Manager
This is a key program to help families staying safe on-line
Our key focus is to underpin the core customer promise of turning customers into fans. We do this by connecting them to their personal passions, interests and needs, in a way that's simpler, easier and better for them, ultimately building and growing mutually beneficial relationships with brands. Our relationships will all be underpinned by knowledge of our customers and leveraged across all our channels; retail, call centre, mobile, broadband and direct marketing.
By placing customers at the heart of everything we do, we've created, and we continue to create memorable experiences for both customers and our people at work, where everyone feels valued, recognised and rewarded.
Manage the development, implementation and coordination of the designated program, providing leadership, management and evaluation of all aspects of the digital confidence programs.
- Develop and maintain relationships with relevant stakeholders (eg community leaders, local and national government officials, and other NGOs aware of and understand their role within the program
- Represent the Head of Digital Confidence at relevant meetings in order to facilitate and ensure cooperation and partnership.
- Plan, construct and manage the budgets for the designated programs, in collaboration with the relevant areas and stakeholders.
- Working with the relevant peers, ensure that budgets are spent according to fund allocations and within the appropriate timeframe, making any budget adjustment recommendations to the Head of Digital Confidence.
- The role holder will be in charge of the project management, propositions management and marketing activities whilst supporting the program team and in charge of the relations with the partners and all stakeholders involved.
Essential skills
- To be PC literate with good Word, PowerPoint and Excel skills and excellent Project skills.
- Background in Customer Experience with a track record of delivering Customer Experience initiatives.
- Experience of supporting cross-functional teams, managing performance and risk effectively.
- Experience of leading project/programmes of work.
- Ability to maintain a good understanding of customer, emerging market trends, best practice and sharing it with colleagues and apply it to day-to-day operations.
- Leadership and management skills, including experience in dealing with difficult/sensitive issues.
- Track record of developing and engaging others within key strategic campaigns to deliver on time against key business objectives.
- An ability to motivate, negotiate and engage people in decision-making during business change.
- Experience of putting plans and resources in place to deliver against business objectives.
- Ability to pro-actively solve problems and identify and act upon opportunities, influencing others and delegating as appropriate.
- Ability to prioritise and manage a demanding workload to ensure delivery against goals.
- Communicate effectively, in oral, presentational and written form, to a range of audiences at all levels of the organisation and externally.
- To be PC literate with good Word, PowerPoint and database (MS Access acceptable) skills and excellent Excel skills.
- Demonstrate the interpersonal skills needed to deal effectively with their customers, stakeholders and colleagues.
Desirable skills, attributes and experience
- Professional experience (communication, campaigning, advocacy, public relations, journalism) in outreach positions (campaigner, strategist, community manager), preferably in the non-profit sector;
- Experience within a consumer & business-marketing environment.
- Detailed understanding of current and emerging trends in content filtering and age verification.
- Excellent working knowledge of broadband, mobile and fixed telecoms business.
- Awareness of the wider sustainability agenda, and its impact in the ITC sector