Description
Infrastructure Service Manager - Belgium
Languages: ENGLISH with DUTCH and FRENCH
Skills and experience:
- A master degree in IT and/or
- At least 8 years of experience in IT
- At least 5 years of experience in Customer Service Management and with ITIL processes
- Preferably ITIL v3 Foundation certification
- A ITIL v3 Service Manager certificate is definitely an asset
- Knowledge in the following domains is an advantage: Managed Services, Service Desk, Desktop Management, Datacenter Operations (Server Mgt, Storage Mgt, Network Mgt, Network Mgt, Application Mgt)
- Transition Management
- Contract Governance
- Financial Management
Description of work:
- Responsible to achieve all that is agreed in the contractual scope
- Responsible for ensuring the profitability of the contract and the customer satisfaction
- Adapting the contract to the customer's business
- Ensures the delivery operation is according to the agreed performance and compliance level
- Focus on profitability, upselling, expectation and risk management
- Responsible for the delivery of all agreed products and services
- Responsible for the delivery according to the agreed performance and compliance level
- Focus on quality of services, productivity, planning costs.
- Driver of Continual Service Improvement and Innovation
Please send your CV to Navaid Faiz.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.