Description
Responsibilities- Supervise the development of custom components in the EMEA platform
- Engage with internal partners and 3rd Parties to ensure on quality and on time delivery of those components
- Ensure quality delivery aligned with EMEA platform configuration guidelines and standards
- Review and retain knowledge of the different solution components developed to provide L3 support
- Independently monitor service levels and reports on them and resolve issues or escalate problems to the appropriate resource
- For developments that needs to happen under Commercial Center of Excellence (CoE) control: ensure that processes and guidelines are followed
- Ensure compliance to Software Development LifeCylce (SDLC) methodology and that documentation and test evidence is delivered
- Work with architects to ensure that unintended interferences are minimized and platforms integrity is safeguarded
- Ensure that unit testing evidence of the different components is delivered
- Effectively work with virtual, global teams and service providers, including diverse groups of people with varied backgrounds and cultural experiences
- Manage service providers in a way to evolve from staff augmentation to a model of managed services
- Engage in transparent and constructive conversations with other teams in order to get the right service delivered and to get it delivered right
- Ensure high quality service levels
- Deal with issues with the right sense of urgency and address root causes, not just symptoms
Profile
- Masters or Bachelor degree in a science, engineering, technology or economics
- 3 years of experience, preferably in a Pharma commercial context
- 5 years of experience in IT with the management of IT platforms in a highly regulated environment
- Experience with SaaS, PaaS and IaaS delivery models, preferably with following providers / platforms: Force.com, .NET as application development platform
- Project Management Methodology Certified (PMP, Prince II, ITIL)
- Extensive experience with operational management of application and service management process, preferable with outsourced resources
- Good knowledge of most commercialization processes in a Pharma Sales & Marketing organization
- Understanding of the business criticalities and its environment (e.g. compliance and regulatory environment)
- Proper understanding of the technologies used in the provided services
- Familiar with SDLC deliverables (Compliance Analysis, Test Strategy, User Requirements and Functional Specifications, Designs, Test Scripts, …)
- Able to follow change management for internal guidelines
- Flexible, autonomous and motivated self-starter who is a quick learner, has customer and Partnership orientation, sense of urgency and good negotiation, interpersonal, collaboration, communication and project management skills in order to plan work and track progress
- Fluent in English and Dutch, written and oral