FFC Adoption Specialist

Georgia  ‐ Onsite
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Description

Seeking a FFC Adoption Specialist who will perform the following responsibilities:

-Act as a subject matter expert (SME) from both a HIM and Fluency for Coding perspective during the sales and implementation process

-Properly align customer expectations with product capabilities and projected impact

-Perform a detailed and thorough discovery process to aid in drafting the statement of work and implementation project plan

-Create and administer an adoption plan establishing the criteria for successful product adoption

-Provide SME support throughout the implementation phase

-Assist in training customer personnel in preparation for go-live

-Monitor customer progress post go-live to determine success, addressing areas of concern as needed

-Ongoing interaction with live customers to provide support and training as needed

-Provide customer feedback to the product team to support implementation project

-Act as a SME to the product team related to ongoing direction and development of the product

-Travel to customer sites to engage directly in related duties

-Other duties as assigned by the product team

Job Qualifications:

-HIM background, preferably in a supervisory capacity

Knowledge/Skills

A thorough understanding of HIM processes, particularly medical records, coding and billing.

Practical(non-technical) understanding of hospital systems such as EMRs, encoders, abstracting and billing software.

Basic project management

Communication and customer relations

General computer skills and aptitude including Microsoft Office and ability to learn new technical skills as required.

ABOUT ESG CONSULTING:

ESG Consulting is an award-winning national provider of diversified information technology consulting services to Fortune 1000, public sector entities, and emerging growth firms nationwide. Founded in 1986, ESG offers more than 26 years of experience in the IT staffing, Engineering and consulting industry. While local to Atlanta we are Headquartered in Santa Clara, we have opened offices nationwide and to this day are consistently re- evaluating and expanding our service offerings and geographic capabilities. Today, we serve most major metropolitan markets. ESG is an equal opportunity company. Our flexible management culture believes in creating a business environment that fosters personal and professional growth and achievement. We make ESG a place where people are treated not as employees but as "partners"

Start date
n.a
From
ESG Consulting
Published at
13.05.2015
Project ID:
903461
Contract type
Freelance
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