Description
For one of our clients we are looking for a Medior Application - Customer Support Specialist.
Location: Amsterdam
Start Date: ASAP
End Date: (with option to extend)
Language: English
Application environment description
- Internet Banking is an application suite with over 160+ individual components. IB interacts with most of the major Back End banking applications (payments investments, Credits, Ideal).
- On average, per hour, per day, some 85.000 customers log onto IB.
- Out of the 14 critical applications monitored per day for outages, 7 of these are 'owned' by IB.
Main Tasks:
Production Support
o Solving incidents with limited timeframes and under pressure
o BAU - monitoring incident queues and team mail box, etc.
o Troubleshooting (both Mainframe, Windows and Unix Applications)
o Troubleshooting Basic Shell Scripting
o Troubleshooting Java programming
o Troubleshooting JCL programming
o Implementation (deploying) in PR environment outside the official working hours
Project Support
o Consultancy
o Deployments for testing purposes.
o Participation/perform pre production tests
o Deliver support during testing (incident solving)
o Deployments to a production site
o Support during implementation
Acceptance
o Secure operational aspects
o Give go/no go' advice for implementation
Second line support during and outside business hours (24/7 stand-by)
o Solve incidents
o Creating/updating maintenance documentation
o Creating/updating/improving Helpdesk scripts
o Creating/updating/improving Operator instructions
o Knowledge Maintenance (documentation, providing training)
Proven UNIX (AIX & Linux) skills and experience in a complex (virtualized) environment
Proven Windows (Windows server versions) skills and experience in a complex (virtualized) environment
Mainframe experience in a complex environment
Experience with IBM WebSphere applications (Back Office applications)
Experience with OPC & JCL
Experience using:
o HTML
o Networking TCP/IP
o Universal Command
o Oracle RDBMS ver.
o DB2 Midrange
o MQ/DB2 Connect
o MS SQL/MySQL RDBMS
o Datastage TX/WAS TX
o IBM IMS RDBMS (Z/Os)
o PRISMA (Peregrine Service Centre)
Financial Banking knowledge
Excellent communication skills, both speaking and writing English
Testing applications (Multiplatform and/or chained' applications)
Flexible team player
Pro-active attidude and nature
ITIL concepts
To be able to work under the pressure and tight schedules
Willing to work from time to time outside the official working hours
Multiple years of experiences in a complex (banking) application environment as an application supporter.
Experience with Mainframe using IMS, DB2, Oracle and WebSphere MQ (both Midrange and MainFrame based)