Description
Application Support - Excel, SQL.
Currently in need of an Application Support specialist who has strong skills in SQL and Excel. Candidates must have worked in an Application Support role previously. Professional services and property organisation require an experienced Application Support professional for a bespoke CRM project. Central London location.
Working within the Business Services Division, IT Department, Applications and Databases team, you will be responsible for a wide variety of tasks to support the software applications, with responsibility for:
- The support of our bespoke CRM system (ICON) and our commercial property database and off-the-shelf applications including our residential sales application (Reapit - RPS)
- Writing SQL scripts and creating Excel spread sheets to provide reports and data analysis and complete data uploads and updates, against Microsoft SQL server databases
- Working as part of an Agile software development team to assist the team with delivery of projects
- Resolving issues that are raised by users or escalating these to our external suppliers
- Working within the IT department's SLA's to resolve issues in a timely and efficient manner
- The use of Hornbill - Support Works (our IT support ticketing system) to log, accept, monitor and resolve support calls
Professional experience and personal skills profile
- Strong SQL knowledge, for reporting and data updates, in a Microsoft SQL environment
- Good Excel knowledge, some VBA knowledge is desirable but not essential
- Ability to use Windows 7 and the Microsoft Office 2010 suite
- Knowledge of residential and commercial property desirable but not essential, as training will be provided
- Knowledge of Reapit - RPS desirable, but not essential, as training will be provided
Personal Skills Profile for the Application Support role. SQL Excel focus.
- Strong technical skills combined with strong customer services skills
- Ability to work within a high pressure environment, balance priorities and remain calm under pressure
- Ability to communicate and deal with others at all levels in a polite, professional, friendly and helpful manner, both face to face, by email and on the telephone and maintain good working relationships at all times
- Ability to quickly pick up new applications and databases is essential
- The successful candidate will be flexible, self-motivated, organised and pro-active with excellent computing and administration skills and the ability to adapt to a wide range of tasks. They will also have a hands on attitude and possess the necessary skills, manner and experience to provide an effective support service to the firm
Application Support role - SQL Excel Focus.