Description
Introduction
we are you looking for a dynamic, international environment where you as The Expert will be the 'hero' when you solve difficult technical problems. You like to travel 20-30% and meet people from different cultures
Sector Information
The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of our client systems at there customers' sites and is responsible for the necessary transfer of know-how to the customer. Local Customer Support branches (Field Support) perform these tasks at the customers within their specific region. The Global Support Center is responsible for providing technical support to the local CS branches in order to maximize there client tool performance.
Job Mission
Help there partners in Field Support maximizing tool performance, by providing a responsive one-stop shop for diagnostic support, specialized skills, and knowledge.
Job Description
1. Technical problem solving within there Metrology & Sensors competency (Overlay, Focus, Alignment, TIS, ILIAS, system setup) on different platforms.
2. Knowledge proliferation
Identify learning by use of IRP (Incident Repeat Prevention) process and make sure that proper follow-up is secured.
3. NPI preparation
During the NPI phase be assigned to the project in order to gain the required skills and knowledge to independently support field escalations. Be in charge of your own training plan and indicate what is required.
Educational Level
Bachelor or master degree in technical science (Physics, Mechatronics, Electronics, Chemistry, Process technology) or equivalent experience
Experience
Knowledge of our client equipment on a specialized technical level is a pre
Personal Skills
Strong communicator in English (both oral and written).
Strong analytic capability and a pro-active initiating attitude.
Flexible in working hours, travel and work environments.
Independent
Team worker, good social skills, customer-oriented.
Ability to plan and set priorities.
Other information
Position will require travelling up to 30%.
Michael Bailey International is acting as an Employment Business in relation to this vacancy.