Description
Genesys Support Consultant - CTI
A leading Blue Chip company requires a Genesys Support Consultant - CTI Engineer for a 4 month extendable contract in Cork, Ireland. Genesys Support Consultant will be responsible for supporting an enterprise solution as part of the Genesys CTI Contact Centre Systems support team.
Genesys Support Consultant key skills:
-Triages production incidents in Genesys Voice (Inbound/Outbound), Email & SMS and Aspect WFM based on priority and work to towards resolution
-Install and Upgrade Genesys components in production environment
-Configure options and applications in Genesys CME
-Identify the impacts for Genesys applications for Infrastructure changes and Prepare and execute mitigation plans.
-Perform validation & verifications in Genesys environment for Changes
-Take part in ticket review discussions with Business stakeholders
-Take part in discussions with Development & Operations teams on system improvement and stability of the components
-Identify system performance bottlenecks and Recommend to Application development teams
-Look for process improvements in the support process and raise Process Improvement proposals.
-Take part in discussion with other Regional & Offshore teams for coordination
-Take part in Knowledge Sharing sessions from Development teams.
The Genesys Support Consultant must have expert working knowledge in Genesys CTI, Genesys eServices, GVP & Genesys Outbound.
It will be an added bonus if the Genesys Support Consultant has experience in:
-Prior experience of working in a production support environment.
-Unix basics
-Oracle Database & SQL basics
Genesys Support Consultant - CTI - 4 Months - Cork, Ireland
E-Synergy Solutions Limited is acting as an Employment Business in relation to this vacancy.