Description
Background:
My client is a major public sector organisation involved in the administration and assessment of health issues across the EU. The team is now looking for an IT Support Administrator.
Tasks:
The main support activities are within the areas of first level and second level ICT support and the provision of end user equipment and software including client patch management, software deployment and image preparation for PC's/laptops.
- Register, analyse, categorize and resolve reported incidents and requests;
- Assign the appropriate priorities and dispatch incidents and requests to the adequate support group;
- Support users and their workstations, telephones, mobile devices and other IT equipment;
- Provide application support and ensure installation/reconfiguration/reinstallation of applications;
- Provide remote support and desk support;
- Install, connect and move PC equipment;
- Manage user accounts;
- Provide the users with information or awareness sessions on specific ICT products and solutions whenever necessary;
- Keep the inventory of the IT assets;
- Creation of images for deployment;
- Software deployment;
- Produce and update technical, management and user oriented documentation;
- Keep the stock and the configuration items information up to date;
- Prepare user related hardware for decommissioning.
Essential skills:
Minimum of 3 years experience in IT support (PC, laptops, helpdesk) in a large organisation.
Language: English
If you would like to apply, please send your CV in Europass format, plus a brief motivation/cover letter, plus your scanned proof of ID (eg. passport or drivers licence or similar). Please do not apply unless you can provide all three above elements.