Description
Senior Resource Planning Analyst/Workforce Planning - Contact Centre, Resource Planning, Workforce Analyst, Multi site environment.
My client is seeking an experienced Senior Planning Analyst to work in a multi site site contact centre.To build, develop and maintain end to end forecasting models that deliver the most effective forecasting of contracts, allowing for "what if" and predictive modelling by business units.
Key experience
- Multi centre contact centre ideally within a Financial Services organisation
- Resource planning/Workforce planning
- Workforce forecasting
- Demands trends
- Build and drive strong working relationships with Marketing, Finance etc
- Operational performance
- Forecasting
- Totalview, Excel
- Internal and external customers
For further information please apply today
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