Customer Experience Management Solution consultant

CN  ‐ Onsite
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Description

CEM (customer experience management) solution consultant

Requirement:

  • More than 10 years on CEM and solution, and have deep understanding of operators requirements
  • deep understand CEM strategic organization - framework definition, corresponding role
  • Be familiar with CEM strategy implementation plan, milestones and evolution path solution recommendations to projects
  • Be familiar with CEM solution development & support. Include KPI/SLA models and analysis and data Modeling
  • Be familiar with CEM marketing development and support
  • Be familiar with CEM solution design and CEM/network planning
  • Be familiar with output data structure and format by probe, such as probe company Tektronix/astella company
  • Be familiar with NSN/ERICSSON many data interface signal data format, include GB/GI/IUPS/IUCS/ABIS/A etc interface
  • Be familiar with CRM process,such as IBM CEM solution
  • Be familiar with CEM/solution assessment and optimization method, include core network/RF network QOS/DPI solution, including different service such as Http/ftp/vod
Start date
ASAP
Duration
6 months intially
From
Templeton and Partners
Published at
02.06.2015
Project ID:
915872
Contract type
Freelance
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