Description
Context of the mission
In the context of a project to develop/extend a CRM tool and a case management tool for our internal client we are looking for an experienced functional designer with good knowledge of CRM functionalities.
Mission period
Start date: ASAP Duration: 6 months
(Depending on project evolution, extension is possible)
Language requirement
Languages
English 2
Dutch 3/1
French 3/1
1 = Basic - 2 = Good - 3 = Fluent
*Dutch and French (One fluent, the other basic or passive at least)
Localisation
Brussels centre.
Level of education required
Master or equivalent through professional experience.
Required Knowledge and Experience
Personal Skills Years
Mandatory * Very good analytical skills
* Good communication & coordination skills
* Client oriented / Structured / Autonomous
* Positive & constructive attitude
Preferable * Project leading capabilities
Business experience required Years
Mandatory * Proven background in Insurance business or equivalent > 2
( Financial / Bank ing / )
Preferable * Knowledge of Employee Benefits business
Technical experience required Years
Mandatory * experience in CRM Application Development > 2
Preferable * Knowledge of Microsoft CRM Dynamics
* Knowledge of Wintel environments
Functional experience required Years
Mandatory * Strong functional analyst experience in the CRM domain > 2
Preferable * Knowledge of PRINCE 2 methodology
Objective of the job
As functional designer you will collaborate closely with the business, peers & the architects to elaborate the functional description of IT solutions taking into account short term projects objectives & a long term vision of the application landscape. You will be responsible for the correct implementation & testing of the solution within the planning, budget and quality constraints.
* Design functional solutions based on the business requirements and architecture outputs.
* Collaborate with technical designers to translate the functional design into well- tailored technical design.
* Coordinate solution developments.
* Prepare & Execute the necessary test cases based on the requirements to meet the expected quality.
* Support the business and the IT Team during user acceptance testing.
* Organise go live of the application.
Guarantee the long term overall quality of the application domain by systematically taking
into account: stability, scalability, traceability, flexibility, maintainability, performance,.
Expert CRM Analyst and Project Leader
Document Objective
Current document aims to describe the mission expectations and most particularly the main operational objectives & services that are expected to be delivered. Services listed in this document are describing the most accurately possible the mission content. However the list could not be considered as strictly exhaustive as mission content could of course evolve over time.
This document is communicated at the beginning of the mission and should be signed by the consultant.
Job Description
Expert CRM Analyst and Project Leader will support AG Insurance in the deployment/extension of the Case management and Client Relationship Management projects.
This implies to:
o Provide advices to our internal client IS EB/HC
o Give guidance for the definition of the requirements
o Analyse the business needs and actively collaborate with the Architect and the
Business to provide adequate answer
o Define the different consolidation steps towards the architecture.
o Build the roadmap in collaboration with the architects
o Reinforce the collaborative relationship between the business, architecture, the analysts, the transversal development teams.
In parallel Expert CRM Analyst and Project Leader will follow the CRM and Case management project activities
o Project Follow-Up : Budget, Staffing , Planning, Progress, Risks, Issues
o Identify and define clear roadmap ering short-term issues and long-term goals
o Communicate with the IS EB/HC Management (Clear reporting, simplify complexity)
o Communicate with the IS EB/HC Management in an appropriate way (Reporting,
Presentations)
Reporting
A monthly reporting is expected allowing to assessing progress. Reporting should list the performed activities and their status, including areas of improvement or modifications and overall program planning.
Services to deliver
* High quality analysis
* Quality business & functional strategy architecture
o Description
* Be autonomous on business & functional architecture
Assist to user requirements discussions with the business representatives
Consult architects
Identified risk areas and define a clear roadmap covering the short- terms issues and the long-term goals (in strong collaboration with the architect manager)
o Timing before full autonomy
* Within 2 months for Architecture Documents
o Expected outputs
* Reporting of the different Work Meetings of High Quality via Meeting
Minutes, Meeting Result Presentations
* Good communication to architects team members and hierarchy.
* Blueprint/Roadmap architecture (global CRM/CMT architecture for EB/HC)
* High Quality Project Management
o Description
* Be autonomous in managing and following up the Project
Coach colleagues
Create and support a Project Plan by detailing Work Packages, Deliverables, Budgets and Milestones
Create and Follow up of the business documents
Follow Up of the planning DUR Documents and try to incorporate in a unique plan
Follow up of the Project Progress
Communicate Project Status to the Management and Sponsors
o Timing before full autonomy
* Within 2 months
o Expected outputs
* Project Plans of High Quality
* Correct Project Documentation following AG Insurance standards
* Project Communication Support of High Quality ( Presentations, Reporting
)
* General IT organization, tools & standards
o Description
* Understands and is autonomous within the general IS and I&O Structure &
organization
* Understand the role of IS EB/HC in AG Insurance
* Is able to use the different AG standard tools needed (Winris, Eu2klist, EU2KPLAN ...) within the context of his mission
* Is able to use the Prince 2 standards as applied within AG Insurance
o Timing
* Within 2 months
o Outputs
* Budget and Capacity Reporting
* Project Documents conform AG Insurance standards
* Creation of a personal AG Insurance network and application of it.
* Training & Coaching
o Description
* Coach young professional resource
o Timing
* Within 6 months
o Expected outputs
* The coached should de able to take over basis functional analysis
* The coached should be able to take over basis project leading activities