ServiceNow Consultant Italian/English

Turino

‐ Onsite

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Keywords

Training Support Ticket Communication ITIL Service Management User support Application BMC BMC Remedy

SENOVO IT is urgently looking for a ServiceNow Consultant to join a large multinational in Italy, Turin, the job spec can be found below:

Good command over Italian language

Excellent analytical skills

Excellent communication skills

Experience with IT Service Management processes and tools

Basic understanding of ITIL v3 methodologies

Worked on any ITSM tool such as ServiceNow, CA, BMC Remedy

Customer oriented

Ready to work and collaborate with teams in other geographies such as US, Brazil, India, etc.

Experience with IT user training and user support

Stakeholder management

Ability to translate from Italian to English

L0/L1 support for the application developed in ServiceNow

Attend calls and provide support

Resolve any functional and process related issues

Basic support like access issues, ticket routing, break/fix instructions, guide users, etc.

Route the tickets to L2/L3 support as applicable

Customer Management

User training

Coordinate and collaborate with teams at other geographies such as US, Brazil, India, etc.

Translate Italian error messages to English and route to L2/L3 support teams

If you meet the above requirements, please send your updated word CV for consideration and interviews now!

Excellent opportunity.

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