Description
Overall Responsibilities
- Lead SAP solution manager subject matter expert and service manager
- Provide functional expertise and design authority enabling the client to manage and improve its SAP ALM processes using SAP solution manager and other integrated solutions.
- Provide best in class maintenance and development services to SAP solution manager deployed solutions and functionalities, guaranteeing their continuous accessibility, availability, reliability and efficiency.
Application Expertise responsibilities
- SAP solution manager functionalities and related supporting systems life cycle management, focusing on change management, operation risk minimization, quality management, documentation and test management
- Solution template design authority and documentation.
- Increase solution performance and utilization efficiency through improvement initiatives, solution training and best practices promotion
- Ensure solutions remains up to date, in line with SAP recommendations.
- Develop quality management guidelines. Secure maintenance and development activities are provided accordingly.
- Ensure transition of development to business as usual and related knowledge acquisition.
- Provide level 2 and 3 support.
- Support solution manager super user network and key-stakeholders, maintaining their solution knowledge, providing expertise services, organizing training and workshops. Actively contribute to discussions, community forums and solution governance steering.
- Manage SAP Basis, Application mgt and project office requirements related to solution manager: requirement gathering, functional analysis and advice, solution design and prototyping, implementation driving, testing coordination and solution transfer to business.
Application Service Management
- Manage SAP solution manager related IT services focusing on availability, capacity and performance management, incident/problem management and service request management.
- Ensure the services are provided in quality, according to agreed service levels and in respect to governance. Liaise with other IT teams and coordinate multi service provider activities accordingly.
- Maintain and document key information and roadmap related to the application/functionalities and the processes/services in place to manage them.
Resource profile
We are looking for a senor experienced functional resource focusing on the SAP ALM functionalities of solution Manager. The person should present a good combined mix of solution manager 7.1 functional architecture skills and solid Solution manager 7.1 technical/config hands on background. Candidate should present experience in several solution manager implementation, training and documentation skills and have solid Solution manager technical/config hands on background.
Resource should also show up good team working and leadership skills and have good background experience in project mgt, service mgt, ITIL and outsourcing environment.
Education
- Degree, preferably Master (minimum Bachelor), within Business Administration/Engineering/Computer Science with minimum 10 years relevant professional experience. Long relevant experience may compensate for lack of formal education.
Skills
- Minimum 5 years experience in Solution Manager and SAP ALM with experience in Solution manager 7.1 and higher versions.
- Additional expertise in application mgt, Aris integration, test mgt, service management as well with other Application life cycle management oriented applications will be highly appreciated.
- Proven experience implementing and managing SAP ALM using Solution manager.
- Experienced in ITIL processes, service delivery and operation outsourcing.
- Ability to work independently, defining targets and prioritizing tasks in a demanding environment.
- Structured, customer service minded, team-player, proactive and highly committed.
- English (fluent written and spoken). Other European languages are a plus
- Proven ability to assess requirements, design solutions, produce functional analysis/technical document, implement solutions, control and test developed solutions
- Strong analytical skills combined with good level of communication and training skills.
Others
- Comfortable in working in a multi-cultural, multi-language environment.
- Full time equivalent function.
- Working location: Brussels Office
- Request some travel mobility.
- Internal line manager will be the head of application management.
Technical Landscape
- SAP R3, SAP SRM, SAP Solution manager, SAP WWI, SAP BW, SAP PI, SAP GRC, SAP BO
- +- 40 boxes
- +- 5000 users worldwide
- 30+ integration/interfaces to other application/services