OSS Support/Operations Engineer (Ericsson skilled)

Job type:
on-site
Start date:
16-06-2015
Duration:
6 months
From:
Networkers International Plc
Location:
BH
Published at:
06/17/2015
Country:
flag_no Bahrain
Project ID:
925551

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OSS Support/Operations Engineer (Ericsson skilled): Our established telecoms client is urgently looking for the skills of an Ericsson skilled OSS Support/Operations Engineer for a mission based in Bahrain.

Job Summary
The OSS Support/Operations Engineer is required to handle routine O&M of OSS-RC, ENIQ, OMBS, software upgrades and handle support CSRs. In addition the candidate should have the below:

Preferred Qualifications & Experience Requirements:

  • CSR Handling
  • Operational Issue handling
  • Handling of proactive support
  • Software Update Management handling
  • RSG Coaching

Key Skills

A) Ericsson CS/Operations Knowledge
- Understanding of CSR/TR/Metis/EKB
- Understanding of CSR escalation to next support level

B) OSS-RC & ENIQ Technical Knowledge
- Extremely good knowledge of OSS-RC and ENIQ Solutions with Hands-on exp.
- Working knowledge of various OSS-RC and ENIQ knowledge applications
- Knowledge of EU installation and small upgrades within OSS-RC and ENIQ Tracks
- Efficient in troubleshooting FM, PM, CM, PLT technical areas of OSS-RC
- Efficient knowledge of ENIQ Events
- Basic knowledge of XMATE, OSS Navigator & Optimization
- Independent in handling/troubleshooting all OSS and ENIQ CSRs
- Very good understanding of OSS X86 Blade solutions
- Able to check various upgrade paths and prerequisite of upgrades

C) 3PP Technical Knowledge
- Extremely good knowledge of Solaris and Linux OS
- Extremely good knowledge of VxVM, VCS and Netbackup
- Knowledge of SAN fundamental Experience with Scripting
- Knowledge of IP Fundamentals.

Roles & Responsibilities
- Handle all severity CSRs (emergency, high, medium, low)
- Escalate the CSRs to Tier2 in case could not able to fix it yourself
- Ensure CSR escalation to Tier-2 should not exceed beyond 20%
- Mentor the team for OSS and ENIQ knowledge and troubleshooting
- Attend various customer meetings
- Help Delivery Manager in CSR escalation
- Automate the day to day work as much as possible

Contact urgently for more details