Description
Senior Unified Communications Engineer - Iraq - 28/28 Rotation
IT has a developing infrastructure that introduces frequent change that needs to be managed & supported effectively. This infrastructure will see significant growth & transformation over the next five years & beyond. The Senior Unified Communications Engineer will report to the Networks Team Lead & be primarily responsible for the delivery & support of Unified Communications including telephony, video conferencing & GSM gateways, working with various implementation groups to deliver project's to agreed costs & timescales, maintaining quality & ensuring compliance with relevant governance, regulations, standards & policies.
The role requires an individual who can work in a fast changing environment, implementing & supporting services, maintaining quality & ensuring compliance with relevant regulations, standards & policies.
Accountabilities
Ensure trouble-free operations of Unified Communications infrastructure.
Identify risks to service delivery, recommend options to address risks & execute approved options
Identify potential improvements to Unified Communications infrastructure capabilities, recommend options & execute approved options
Senior Unified Communications Engineer to develop the Unified Communications strategy & capability to meet agreed service targets
Participate in Telecommunications enhancement projects
Assist with maintaining Unified Communications infrastructure related portion of the DR plans
Provide end-user support for Unified Communications infrastructure services
Define & execute Unified Communications infrastructure related 'changes'
Create & update documentation
Senior Unified Communications Engineer to ensure Unified Communications infrastructure standards are adhered to.
Develop & monitor Cisco Prime system.
Provide 2nd/3rd level support for Unified Communications infrastructure Incidents.
Coach & provide daily direction to Unified Communications engineers.
Essential
University level education preferably in Engineering/IT or related discipline. Minimum CCNP Voice. Proven track record in designing, deploying & supporting UC infrastructure solutions. Deep understanding of Telephony & Video Conferencing protocols.
Excellent trouble-shooting skills. Ability to work within a multicultural environment
Cisco Unity Connection v8.6. CUCM v9. SIP Trunking. Integration with 3rd SIP providers. CUBE. GSM Gateways.
Desirable
Experience in a similar role in an oil/gas company. Experience in managing junior engineers. Experience with Teles GMS Gateway products. Broad understanding of IT infrastructure & IT security. CCIE Voice certified. ITIL Foundation. Experience with Cisco Prime. Video Communications Server. TMS
Senior Unified Communications Engineer - Iraq - 28/28 Rotation