IT Support L3 Retail Services

Barcelona  ‐ Onsite
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Description

IT Support L3 Retail Services

Keywords: L3 support, Retails and Data exchange, Retails services

Our client is a large IT outsourcing organisation with over $300 million turnover annually. They are in need of IT L3 support consultants for their customer team based in Barcelona Spain. Please find details below.

Purpose:

Be the local technical point of contact for customers and partners and local vendors in the areas of Retail and Data Exchange.

Provide L3 support & business liaison for Retail services in local languages where ever possible.

Description:

Speaks the local languages as well as English. They should act as a team and be ready to assist and support each other as well as be backup resources for each other.

Liaison/coordination:

  • Communicate/act as liaison between different business units and multiple external partners, master franchisees and wholesale EDI key accounts.
  • Gather requirements on IT issues/changes triggered by the EDI key accounts
  • IT knowledge (including EDI) with good understanding of business functions (retail, buyers, wholesale, distribution and finance)
  • Coordinate the local vendors for new initiatives, new requests and support activities.
  • Local project management

L3 support includes but not limited to:

  • Coordinate and be point of escalation for all Retail store technology support during all store hours.
  • Support store opening, closing, stock takes and retrofits
  • Support the integration between LS&Co. internal applications and external vendors.
  • After-hours support and follow up is required for P1/P2 incidents.
  • Liaison for L1/L2 support to local stores

Located in the following sites but supporting entire North, Central and South clusters:

  • Paris (Languages - French, English)
  • Barcelona or Milan (Languages - Spanish, Italian, English)
  • Brussels (Languages - English, German if possible)

If you are interested in this role, please share your CV at (see below)

Start date
Immediate
Duration
6 months
From
GIOS Technology Limited
Published at
20.06.2015
Project ID:
928063
Contract type
Freelance
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