Description
As a Desktop Support Technician, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support for over 40 associates. You will respond to user calls/trouble reports and personally visit associates to troubleshoot the nature of the problem and take the necessary course of action to resolve it.
Responding to Helpdesk service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
Building and configuring PCs and laptops as well as loading software.
QUALIFYING EXPERIENCE
5 -10 years' experience supporting Windows 2000, XP, and 7 desktop/laptop PCs
Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
Experience installing software, patches, updates on Desktops, Laptops and Servers
Experience troubleshooting basic network, software, printing problems
IMAC support, Tier 2 support: Networking VOIP, Blackberry, IOS Samsung
Must be certified in the following: A+, Network+ and one of the following: MCP, MCSA, MCSE