IT Support - Service Desk Agent

Basel  ‐ Onsite
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Description

Reference #: 5615NC

Industry: Pharmaceuticals

Location: Basel und Region

Start: ASAP

Duration: Till 31.12.2015

Workload: 75 - 80%

Key Responsibilities:
  • 1st and 2nd, partially 3rd level IT user support.
  • General hard- and software troubleshooting
  • Maintenance of IT hard- and software assets.
  • User management (off/on-boarding and move)
  • Support of audio- and videoconference systems.
  • Support of mobile devices and smartphones.
  • Hardware staging incl. local hardware asset management


Basic Qualifications:
  • Higher education in Information Technology
  • Three plus years of information technology experience
  • Very good interpersonal skills
  • Very good communication skills
  • Experienced with Incident and Problem Management and ticketing systems (e.g. Remedy)
  • Good skills of the MS Office Suite, Communication and Collaboration tools like Outlook, Lync
  • Basis knowledge about Client-/Server Applications und standard Operation systems like MS Windows, Apple iOS. MS Windows Server


Additional Skills/Preferences
  • Able to work in a complex global environment
  • Strong problem solving skills, anticipates and resolves also more complex problems
  • Basic skills of network topology and IP address management


Preferred Skillset:
  • Familiar with the Pharma IT Infrastructure, (especially Incident and Problem Management).
  • ITIL skills


Languages Required:
  • Required : English fluent, French basic skills
  • German of advantage
Start date
07/2015
Duration
Till 31/12/2015
From
ITech Consult AG
Published at
26.06.2015
Project ID:
932482
Contract type
Freelance
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