Description
Location: Greater Dublin Area
Salary: €140 - €160 euro per day (Negotiable)
Contract Type: 6 months (Day Rate Contractor)
Start Date: Up to 1 Months Notice Period Accommodated
WINDOWS Technical Support Specialist
Alternative Titles: IT Support, Support Analyst, Operations Engineer, Technical Support, Level 1 Technical Support, Level 2 Technical Support, Windows Engineer
Our client a global Information technology giant is seeking an experienced Windows Support Engineer on a 6 month contract basis. My client is looking for candidates with Level 1/2 Windows Technical Support Experience
The Windows Technical Support Specialist will be required to be part of a shared service team providing service to a number of customers. As part of this team you will require to become part of an on-call roster and to be available to work shift hours
PLEASE NOTE: Candidates must have full working rights in Ireland ie (a current Stamp 4 Visa or a EU Passport to be eligible to work in Ireland) to be considered for this role
Windows Technical Support Specialist KEY Responsibilities:
- To deliver a support service in Ireland and Northern Ireland. This will encompass:
- Incident resolution
- Problem determination
- Root cause analysis
- To contribute to and develop the expertise of the team and to share it with the other support teams
- To take part in projects linked to Service Quality Improvement and Business growth.
- To represent the Windows team and be one of the main linkage with other teams and Service Providers.
Windows Technical Support Specialist ESSENTIAL Requirements:
- Windows 2003 & 2008 troubleshooting methodology: MCP/MCSE training
- Bachelor's or undergraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.
- Strong technical knowledge in:
- Performance monitoring tools
- Windows administration
- PC - Server architecture including HP Blade systems and interconnects
- Windows Server installation and configuration
- SCSI and Storage technology - Good theory & hands on knowledge; o Windows Networking - TCP/IP
- Managing discs and logical partitions
- Windows Clustering
- Active Directory
- Level 1/2 IT Support experience
- Excellent communication skill: Oral and written - English
- Customer and service orientation
- Ability to operate well in an international environment
- ITSM knowledge
- Extensive previous Tech Support experience.
- Must possess very good experience with various computer peripherals and applications.
- Must possess very strong problem solving and resolution experience.
- Must be very customer oriented and focused on meeting the customer's needs.
- Must have very good verbal and written communication skills in English.
- Experience in telephone and/or hands-on application, desktop, network and/or database support of both internal and external customers.
- Experience in installation and configuration of PCs, Servers, hardware, software, etc.
- Desirable experience in project delivery.
- Leadership qualities: Integrity, attention to detail, timeline sensitive, goal oriented.
Windows Technical Support Specialist DESIREABLE Requirements:
- Certifications such as MCSE, CNE, MSP, Cisco or similar certifications would be preferred.
- VMWare
- OpenView
- Citrix XenApp 5.0
- Office Lync 2010
- VMware ESX (preferably v5 but v4 will suffice.)
- VMware SRM
- Data Protector (Tape & D2D)
- Blade Enclosures
Interview Process:
1/2 Stage Interview Process
If selected for interview we will support you with every step of the interview process
If you are interested in this position or similar opportunities please do not hesitate to contact Khalid.