Description
We are looking for an Operations Systems Support Analyst to work at our multinational client in Rome/Italy.
Tasks
Assist in development and support activities utilizing LANDesk Service-Desk, the IT Division Service Management software tool.
Activities to include:
- Automate processes based on provided models and workfows.
- Develop and customize objects in LANDesk Service-Desk.
- Develop SQL queries (based on Microsoft SQL Server).
- Assist in user management and console administration
- Participate in data integration activities through development of web services and other methods.
- Assist in LDAP/AD integration
- Configure and customize Crystal Reports.
- Perform other duties as required.
Outputs:
- Forms and other objects required for processes (incident management, request fulfillment, change management) developed and deployed.
- Set of queries required for process KPIs developed and tested.
- Users inserted in LANDesk Service-Desk as per requirements with appropriate roles and responsibilities
- Crystal Reports developed and updated based on defined requirements.
- Integration between LANDesk Service-Desk and other systems defined and implemented based on scope and requirements defined by IT Divison.
Essential Requirements:
- Minimum of 5 years of experience with system/application monitoring tools in globally distributed heterogeneous computing environments.
- Minimum of 5 years of experience in system administration and analysis. installing and supporting Microsoft Windows and Unix/Linux Server Operating Systems.
- Experience with incident, problem and change management processes and LANDesk Service-Desk.
- Experience with SQL, LDAP, Active Directory and Crystal Reports.
- Experience in producing/maintaining technical documentation and procedures.
- Excellent English (written and spoken) language skills with the ability to express complex technical matters.
Desirable Requirements:
- Experience of working in a network/security operation centre environment.
- Knowledge of ITIL processes.
- Experience in supporting users in multi-cultural environment.
infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 32 years, we have delivered IT systems and solutions, and IT consultancy and staffing services, to our clients in Luxembourg and across Europe.