Description
We are looking for 2 Level 2 Support!
Work location: Madrid, Spain
Language Preferred: English & Spanish
Level 2 Support
Mandatory Skills
Experience in a Service Desk or Application Support role.
Excellent written and verbal communication skills in English.
Experience with systems integrated with Back Office/ERP systems.
Analytical and problem solving skills. Ability to see the broad picture.
Rigor in data management, analysis and preparing documentation.
Identify issues and alert engagement leader in timely manner.
Good To Have:
Working knowledge on Web Application development.
Working knowledge on Web Service development.
Good planning and management skills.
Experience working in a global environment with offshore/outsourced resources across multiple time-zones.
Regression and UAT Testing
L2 Support
Mandatory Skills
Experience in a Service Desk or Application Support role.
Experience with Moodle.
Good knowledge of Microsoft Office 2007 applications.
Excellent written and verbal communication skills in English.
Excellent technical background.
Good knowledge of user account administration.
Knowledge of SQL and database structures.
Analytical and problem solving skills. Ability to see the broad picture.
Rigor in data management, analysis and preparing documentation.
Identify issues and alert engagement leader in timely manner.
Good To Have:
Working knowledge on Web Application development.
Working knowledge on Web Service development.
Good planning and management skills.
Experience working in a global environment with offshore/outsourced resources across multiple time-zones.
Regression and UAT Testing
Self-motivated and ability to work on own initiative in a pressure environment.