CEM&SQM Data Mining Consultant

CN  ‐ Onsite
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Description

CEM & SQM Data Mining Consultant

We are currently recruiting for our client, a prestigious telecommunications company to join their project in China.

Position Title: CEM&SQM Data Mining Consultant

Position Type: Contract

Start Date: August 2015

Duration: 12 months

Location: Shenzhen

Contact: Dalibor Slatki

Responsibilities:

- Service quality management with data analysis and mining.

- SQM business process management (reports, complaints, VIP protection, monitoring, delimitation, etc.).

- CEM Analytic and Big data analytic system integration: integration existing FM/PM/CM and CRM, DW and other systems.

- User behavior prediction: master user behavior on the basis of user characteristics classification methods (such as complaints, Churn analysis, etc.) and effective forecasting methods and principles.

- Mastery of the end-user management to effectively divide the methods and principles, in order to achieve the user's dedicated management and marketing campaign support.

- Associate recommendation: Recommend business/service ideas and modes of operation based on user characterization and associated grouping.

Qualifications/Skills Required:

- 10+ years work experience in IT industry, bachelor degree or above.

- Knowledge of user experience modelling methodology; know how to establish user experience estimation framework with user profile.

- Customer experience metrics and journey.

- Proficient in computational complexity of assessment methods, model evaluation program, algorithm optimization models of the program effect.

- Familiar with data analysis tools:

-- Clustering Algorithm: K-means, Kohonen, K-mode, KNN

-- Decision Tree: C&RT, CharID, QUEST, C5.0, KNN

-- Regression: Logistic regression, Linear Regression

-- Classification: Neural Networks, Naive Bayes, SVM

- Analysis tools usage:

-- Proficient in using SPSS tools, familiar with descriptive statistics, mean comparison, variance analysis, regression analysis.

-- Proficient in SPSS Advanced Statistics - factor analysis, cluster analysis, discriminant analysis, time series analysis.

- Proficient in R language programming; including function, mapping and analysis.

- Fluent business English language skills

Please submit your CV

Quoting reference: MGDS_CSDM5873

Or call Dalibor

If you know of anyone within your network who may also be interested in this position, we highly appreciate you forwarding this position to them.

Please note:

1. That we do all we can to respond to your application but if we have not contacted you within 2 business days following your application, it is likely we are not able to consider your application for this position.

2. We cannot consider your application for this position if you are currently working for our client. Your application can only be considered if you have written confirmation you are leaving your current position.

Start date
August 2015
Duration
12 months
From
Manning GmbH
Published at
23.07.2015
Project ID:
950440
Contract type
Freelance
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