Description
Service Manager - UNIX - Linux - Operational - Support
An interesting contract opportunity has arisen at a global pharmaceutical company at their office based in Prague. You will be responsible for business analysis, operational support and management for all UNIX/Linux services supporting the business environment. This contract is due to run initially till the end of the year, although it is possible that this term will be extended.
KEY REQUIREMENTS:
* Ensures that the internally and externally sourced IT services for all GIS Managed Unix/Linux Systems are aligned with business needs and are delivered in accordance with customer Service Level Agreements to IT Standards and in line with industry best practice.
* Global Service Line responsibilities include a majority of the businesses most important systems
* Responsible for service level management & process improvements
* Responsible for the implementation of service life cycle management
* Responsible to provide support to the Global Service Line Manager across Unix Hosting functional areas. Manage Tier 4 Engineering Team
* Establishes Processes/Procedures/troubleshooting Guides
* Establishes Qualification Standards/Templates for provision of services
* Manage and monitor effectiveness/oversight of Tier 1-4 Services
* Manage and resolve any and all issues escalated by Tier 1-4 Services
* Interface with engineering support for Business Application IT Owners
* Manage and monitor Performance and Configuration Management