Description
Senior ServiceNow Architect
Background
The client has an initiative to transform its IT Service Management implementation on their ServiceNow platform and are looking for an architect who has a wealth of architecture/solution design experience on the platform.
Summary of Requirements
The position offered is for a ServiceNow Architect who has worked with the ServiceNow product for the last 4-5 years, has 8 years' experience of ITSM technologies/processes, and overall IT experience of at least 12 years
- The ServiceNow Architect will provide analysis support and be responsible for the review of business processes and customer use cases to support process improvement, automation and service development efforts
- Understands technical and functional design requirements for ServiceNow
- Should be able to design high level technical solutions for ServiceNow
- Architect Integrations with ServiceNow using LDAP, SSO, Mid server, web-services, Email and other relevant technologies
- Should be able to create prototypes/proof of concepts
- Understands the necessity of and contributes to coding standards
- Experience with Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset Management, CMDB, Service Requests and SLM
- Experience with ServiceNow Content Management System
- Understands and is able to configure and manage the workflow engines, UI Actions/UI policy/Access Control Lists etc.
- Extensive Server Side Scripting experience
- Used ACL's for controlling the security mechanism in ServiceNow
- Experience with web technologies/AJAX
- Developing composite service requests within the Service Catalog application
- Experience in different Integrations using web-services/MID Server etc.
- Configuring complex reports
- Understanding and debugging system logs
Key Responsibilities
- Lead architecture and solution design review and development for new and existing initiatives
- Information gathering activities such as surveying, analysing and evaluating processes, products and services, by using a variety of internal and/or external data
- Determine required solutions and assist in implementations
- Document as is and to be processes and business requirements documents
- Support project management tasks in the areas of quality control and task management
- Work with internal customer groups on use case documentation
- Support business case development work
- Coordinate work with other development teams/individuals