IT Business Analyst - Saba, Learning Technologies

Cheshire  ‐ Onsite
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Description

My client is a Global Pharmaceutical Organisation based in Macclesfield, Cheshire. They are currently looking to recruit an experienced IT Business Analyst for a contract role within a Human Resources project.

The Role:
* Ensures that business as usual services in their area of responsibility are delivered and maintained in accordance with Service Level Agreements
* Subject matter expert in system, driving full end to end resolution of problems and fixes
* Carries out problem management in relation to HR Platform by effectively identifying, escalating and addressing their root causes and preventing their recurrence. Manages the resolution either in person, via an IS resource or the external party Saba, reporting back to the customer when appropriate.
* Evaluates, recommends and drives forward improvements to processes and ways of working to achieve standardisation and efficiency. Identifies opportunities to eliminate redundant, non-value added activities and processes.
* Supports the maintenance & transition of deployed projects/programmes to business as usual, liaising with the appropriate Project members prior to; during; and after implementation.
⢠Manages business as usual demand from customers and is responsible for raising prioritised issues through the Change/Problem management process
⢠Analyses, validates and documents changes (bug fixes, legal requirements) and identify how these agreed needs can be best addressed in a cost effective manner.
⢠Maintaining a global view of solutions and demand, helping the customer to see the benefits

To apply for this role you must have:
⢠Knowledge and experience of working with Learning Management technologies eg Saba/Cornerstone or significant experience as working as a Business Analyst delivering problem management and maintenance of IS applications
⢠Demonstrated experience of incident management and ability to perform effective Problem management/troubleshooting
⢠Knowledge of LMS related web based training standards such as SCORM, AICC etc.
⢠In depth experience of performing Business Analysis working with global process owners or key business stakeholders in translating business requirements into solutions
⢠Basic knowledge of key HR global systems.
⢠Pharmaceutical experience

To apply for this role, please forward an up to date CV.

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Start date
n.a
From
Hays IT - Uk Posting account
Published at
25.07.2015
Project ID:
952755
Contract type
Freelance
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