Description
Overall Job Purpose
- The implementation of project-driven change of CA SiteMinder v12.5 products & Sun LDAP components to agreed timescales, budget and quality
- Ensuring the team is operationally equipped to provide effective service/component administration & maintenance activities, including environment builds and code deployments; provide knowledge transfer (KT) across the team
- Effective liaison with peers & other environment component teams (such as Oracle, WebSphere, IIS/Sharepoint)
- Ensure knowledge documentation is maintained following the changes in the environment and SiteMinder integration
- Act as SME to Run The Bank support where required
- Understand the project from a process and also business perspective
- Automate the manual processing, if there is any, and contribute in design and development of moving the application to strategic architecture and create a very stable and reliable system
- Come up with creative ideas to improve the overall functioning of the project
- Provide on-call cover for the live service
Note: Delivery ofoccasional overnight/weekend change is a requirement of this role
Key Accountabilities & approximate time split (%)
Environment Administration (50%)
- Perform environment build, set up and administration/maintenance activities for SiteMinder/LDAP projects
- Perform activities to support configuration of the applications to multiple environments through pre-prod to prod
- Ensure smooth and timely delivery of code to business as per SLA
- Implement change requests (CR) from business/project team within the SLA
- Provide on-going administration of test environments for triage/resolution of defects
Application Support (20%)
- Resolving incidents/issues/defects within the environment
- Own the resolution of incidents within the agreed service levels.
- Provide long term solution for incidents and contribute towards building a very stable and reliable system
Process Improvement (20%)
- Contributing towards moving the environment to strategic architecture
- Work towards reducing incidents recovery timescales, and incident volumes through effective use of ITIL processes
- Ensure best practices are followed and all company standards are adhered to
- Identifying areas of improvement and encourage team members to come up with creative ideas
Learning and Growth (10%)
- Building and maintaining an expert understanding of the various stages of software development (eg: DEV, SIT, UAT, OAT, PROD), enhancements, and support
- Providing guidance and assistance to colleagues
Person Specification
Essential
- Excellent technical skills in SiteMinder/LDAP, SiteMinder Federation, SiteMinder Admin UI, IIS
- Excellent understanding of Unix (Linux) and Windows systems and standards
- In-depth knowledge of how IT services can be delivered most effectively and able to use this knowledge to meet organization's goals
- Excellent written and verbal communication skills, with the ability to adapt style for multiple levels and different audiences
- Excellent analytical skills and an ability to solve issues
- High level of drive, energy and passion that motivates and inspires others
- Ability to lead/guide team during crisis/critical situations
Desirable
- Oracle iPlanet Webserver
- Apache Tomcat Webserver
- Shell Scripting in Linux
- WebSphere
- ITIL Certified