Description
On behalf of our client, an international pharmaceutical company, we are looking for an
IT Support/Helpdesk Associate (100%) (m/f)
Reference: -en
Start: 09/15
Duration: 6 MM
Place: in the Basel region
Branch: Herstellung von pharmazeutischen Spezialitäten und sonstigen pharmazeutischen Erzeugnissen
Your tasks:
- Ensuring IT support is provided either onsite or by phone for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
- Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
- Ensuring IT support is provided for requests, such as user accounts, hardware and software requests, share and folder access requests
- Ensuring services are delivered according to agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
- Adhering to the ITIL processes and contributing knowledge to the knowledge database
Your qualifications
- Excellent technical skills for analyzing and troubleshooting problems in a complex environment and experience with at least one ticketing tool
- Solid understanding and knowledge of the common operating systems (Windows 7, MAC, etc.), the Microsoft Office and Google suite and of supporting mobile solutions
- Capability to provide trainings for end users
- Passion for working in a diverse team
- Strong communication skills, with German and English skills both in speaking and writing, and customer focused behavior
- Education in the informatics area (SIZ; MCP-MCSE certification is regarded as an advantage)
- Experience in ITIL environment (at least ITIL Foundation certification)
- Experience in large IT environments is an advantage
- Flexibility in terms of upcoming workload peaks is highly appreciated
- Previous experience in a pharmaceutical industry is an advantage
Skills:
- Helpdesk/support
Keywords: Helpdesk Support