Description
Reference Nr.: 5667NCIndustry: Pharmaceutical
Location: Basel und Region
Start Date: ASAP
Duration:
Introduction: Since its founding in 1997 ITech Consult AG has expanded its network of freelance IT continuously. Today we have access to over 30,000 reported IT specialists (developers, system specialists, project managers, supporters, etc.). So we are able to present computer science professionals with the required profiles in a short term.
Main Responsbility:
-Ensuring IT support is provided either onsite or by phone for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices.
-Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner.
-Ensuring IT support is provided for requests, such as user accounts, hardware and software requests, share and folder access requests.
-Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus.
-Adhering to the ITIL processes and contributing knowledge to the Knowledge Database.
Education/Certification:
-Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience with at least one ticketing tool.
-Solid understanding and knowledge of the common operating systems (Windows 7, MAC, etc.), the Microsoft Office and Google suite and of supporting mobile solutions.
-Capability to provide trainings for end users.
-Passion for working in a diverse team.
-Strong communication skills, with German and English skills both in speaking and writing, and customer focused behavior.
-Informatics education (SIZ; MCP-MCSE certification is regarded as an advantage) and at least 3 years of Successful technical experience in a desk side support position and should have ITIL practitioner in Incident Management (at least ITIL Foundation certification).
-Experience in large IT environments as an advantage.
-Flexibility in terms of upcoming workload peaks is highly appreciated.
Must Have:
- ITIL Certification
- Operating system 1 Yrs.
- Macros 1 Yrs.
- WINDOWS 7 3 Yrs.
Languages:
- English and German