Description
IT Support Engineer
The goal of the end user Support Engineer is to provide all aspects of client side 2nd and 3rd level support. The engineer will collaborate regularly with 1st level support (IT Support Centre) and regional/global 3rd level support teams (Infrastructure service owners).
IT working experience
- Accredited education in Information Technologies
- Basic Know how of ITIL and logistic processes
- Working experiences in IT support for current Microsoft and Apple hardware and operating systems
- Know-how of Support Ticketing processes
IT Technical skills
- Device operations and maintenance of Desktop PCs, Notebooks, Smartphones (iPhone, Blackberry, Android), Tablets, Printers (specifically Lenovo, Dell, HP)
- PC Imaging & Installation procedures
- Experience with Microsoft Technology and Standard Office Applications (eg Windows 7/Vista/XP and MS Office environment)
- Imaging & Installation procedures
- Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN
Soft Skills
- High customer and service orientation
- Ability to interact and consult with others in particular for de-escalation management
- Strong team player
- Strong motivation and willingness to learn and perform
- Autonomous & proactive working behaviour
- Languages: English
Morgan McKinley is acting as an Employment Business in relation to this vacancy.