Cisco Support Engineer

Minnesota  ‐ Onsite
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Description

Job Description/Responsibilities:
  • Responsible for providing basic and custom Contact Center reports for business units, to meet the business requirements.
  • This position will be responsible for deploying and maintaining the reporting tools as well as working with the Contact Centers to understand their reporting requirements.
  • Job will require working with Cisco and third party application to support contact center reporting tools and application, chat/email, and data base Knowledge Base solutions.

Skills/Qualifications:

  • Requires knowledge of Cisco CUIC and Webview reporting
  • Moxie Knowledge Solutions
  • Echat and email tools
  • Exony reporting, SQL, and Java knowledge is a plus.
  • Engineering
  • Bachelor Degree or equivalent experience
  • Cisco Call Manager - CM
  • Cisco CVP
  • Cisco ICM
  • Cisco IPIVR and QM
  • Cisco TAC
  • Cisco Technical Support
  • Cisco UCCE enterprise and express
  • Cisco Voice Gateway
  • Cisco WIM EIM VXML and Studio
  • Linux Operating System
  • Visio
  • Windows operating system
Start date
n.a
From
Synectics
Published at
12.08.2015
Project ID:
963855
Contract type
Freelance
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