Description
SOC Consultant - Shenzhen/China
We are currently recruiting for our client, a prestigious telecommunications company to join their project in China.
Position Title: SOC Consultant
Position Type: Contract
Start Date:September 2015
Duration: 12 months
Location:Shenzhen
Contact: Dalibor Slatki
Responsibilities:
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Leading the solution sales and continuous improvement through operation consultancy related to SOC transformation - operator high-level engagement and pain points identification.
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Responsible for development of NOC to SOC transformation including reactive (customer care) and proactive (monitoring and analysis) service flow.
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Incorporate and optimize designed processes to operationalize Service Operations according to reviewed customer processes (enable the design into project practice, and optimize SOC transformation framework, methodology and deliverables; SOC process integration design (SOC-NOC synergy) in different projects scenarios).
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Elicit requirements using interviews, document analysis, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
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Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests underlying true needs.
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Prepare and update design documentation.
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Drive resolution of service performance issues through effective process measurement designs.
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Provide training to service partners.
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Provide/Support high level design of SOC transformation including processes, organization/roles responsibility.
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Design for new domain according to customer requirements or optimize the previous designs, for example, continuous improvement in operation or SLA management.
Qualifications/Skills required:
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Thorough understanding of mobile service call flows, eg Voice call, SMS, prepaid and data services.
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Strong understanding of network KPIs in mobile network domain.
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Knowledge of subscriber complaints processes in the network domain in operator's' environment.
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At least 8-10 years experience within operator's' environment, preferably in network quality or mobile performance departments.
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Education: 4 year university degree in Telecommunications or Computer Engineering or Systems Engineering.
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Language Skills: English & Chinese (preferred).
Please submit your CV Quoting reference: JSDS_SOC5987 Or call Dalibor