ITSM Consultant/Technical Writer

Dublin  ‐ Onsite
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Description

Description:

My client has an exciting opportunity for an ITSM Consultant/Technical Writer to work in their Dublin based office on a short term contract.

Company Background:

My client is a multinational pharmaceutical company.

Role description:

The ITSM consultant will produce technical documentation in the form of process descriptions, Standard Operating Procedures, Work instructions, User Guides and other documentation as required to help customers understand the services offered by the ITTP.

Key accountabilities:

  • IT professional delivering high quality technical material in support of specific business applications, business processes and customer-facing IT Services.
  • Activities include: authoring, editing, rewriting documentation, including but not limited to Process Workflows, Process Descriptions, Standard Operating Procedures, Work Instructions, training material and User Guides etc.
  • Act in a self-directed, consultant role to determine and understand internal and external customer needs for all documentation.
  • Analyses application/system/process/IT service performance data and provides ad-hoc and periodic reporting to the relevant stakeholders.

Ideal experience/skills:

  • Has relevant degree (eg Computer Science, IT Technology or related IT field) and at least 5 years' experience in technical writing of ITIL processes including ability to verbally communicated process models.
  • At least 7 years' experience in IT Service Management applying ITIL framework.
  • Experienced in process architecture and IT industry standard service life cycle management practices
  • Exposure to multiple, diverse businesses beyond own team and some familiarity with the external environment as it affects own part of the organization.
  • Fluency in verbal & written English.
  • Good organizational skills and as the ability to work under tight timeframes.

Why this role?

You will get an opportunity to be part of a respected and admired global team where creativity, performance and dedication will be recognised and encouraged.

Please email your CV to (see below) or call for further detail

Start date
n.a
From
CPL Solutions
Published at
21.08.2015
Project ID:
969782
Contract type
Freelance
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