Description
Title: Salesforce Application Support AnalystLocation: Dublin
Contract Length: 6 Months
Contract Type: Daily Rate Contract
Principal Accountabilities
* Resolution of incidents within SLA
* Problem management and identifying potential problem candidates
* Completion of requests raised by Salesforce Application business users
* Develop and maintain support documentation in accordance with company standards
* Develop solutions to solve business problems and enhance functional performance
* Develop application test plans, documentation and undertake testing
* Continuously adopt a pro-active approach to ensuring the reliability and availability of the Salesforce Application
* Provide flexible support & advice to other development & support teams internally & externally
* Comply and adhere to all key processes
* Perform independently in your role and pay strict attention to company SLA's
* Managing administrative duties, such as Clarity and LanDesk ticket documentation effectively and in a proactive way
Knowledge, Skills & Experience
* Ability to adopt detailed product knowledge quickly is essential * Experience of application implementation and support in a large environment
* An understanding of ITIL processes preferable, i.e. Incident, Release, Change & Problem Management
* Technical knowledge and experience of any of the following is essential: Salesforce administration, Salesforce force.com platform, Apex programming (incl. visualforce), Enterprise Architecture methodologies specifically incl. SOA and web-service interfaces, ETL architecture.
* A working knowledge of LAN, WAN and Operating systems (Windows or I-Series) would be a distinct advantage * Knowledge of customer service standards and procedures
* Demonstrable experience with pro-actively managing work and addressing and prioritising demands
* Knowledge of current and emerging trends
* Must be able to work with other teams/ individuals to provide customer support and advise with regard to the Salesforce Application
* Must be flexible for weekend/ bank holiday cover * Experience in a multinational and multi-cultural organisation Education and Qualifications
* Degree educated or experience led equivalent recognised technical qualification.
* At least 3 years relevant experience in application development or application maintenance and support This is an urgent position to work for a fast growing company so please get in touch with an updated C.V.
**Please note that you require either a EU Passport OR a valid STAMP 4 Visa for this position**