Description
We are currently looking for an IT Security Software Operator with 3 + years of experience, to join a reputable house hold name on a permanent basis.You will be responsible for:
- providing in-house technical support for Security related Software to the company's clients
PURPOSE OF THE JOB:
- You will be the main point of contact for a selection of customers and deal with their technical queries in a professional and timely manner. This will be via e-mail and telephone.
KEY ACCOUNTABILITIES:
- To provide 1st or 2nd line technical support to clients.
- To provide outstanding customer service
- To produce on-time resolution ratio for customers' requests
MAIN DUTIES/AREAS:
- PC security software support
- Facility security software support (Card Entrance system)
QUALIFICATIONS:
- Fluent in English essential
- BA degree in a computer related discipline
- Good inter-personal skills
- Experience in the IT industry, preferably of a technical nature
SKILLS AND ATTRIBUTES:
- Knowledge of Computer Network and Communication
- Experience on software testing
- Customer approachable attitude and a customer focused person
- Team player
- Ability to analyse logically to resolve technical issues.
- Knowledge of PC Hardware and software
- MS Windows (for Server OS and PC OS) skills be able to troubleshoot hardware and software problems in Windows OS
- Excellent communication skills
EXPERIENCE:
- Solid experience in customer technical support.
- Good understanding and practical knowledge of IT security.
- Good knowledge of PC hardware
- Junior Employee with approximately 5 years of IT experience
- Experience on Database (MS-SQL) (Essential)
- Experience working in customer technical support (Preferred)
REMARKS:
- Must have proactive attitude to meet and achieve the customer's requirement.
Should you be interested in this excellent permanent opportunity, please contact us urgently. We look forward to your application and copy of your current CV.